Get Your Credit Card Late Charge Waiver in Singapore!

Credit Card Late Charge Waiver

Find out how to get your credit card late charge waiver in Singapore with our step-by-step guide.

What comes to your mind when you hear credit card fees? It is likely the hated annual/membership fees. We often find it excessive, unexpected and downright unreasonable.

Until recently, I realised that there is a more “money-grabbing” fee – credit card late charge or late fee. It is auto added to your statement one day after missing your credit card bill payment deadline!

How did my late fee on credit card come about?

I always make sure I pay my credit card bills before the deadline. But due to crazy work schedules, I have missed my bill payment, by a day or two, for the past 3 months on my POSB Everyday Card.

When I finally got my life back, I had a rude shock while looking through my statements for the past 3 months. These are what I saw:

  • LATE CHARGES (4 Mar) – S$80.00
  • LATE CHARGES (3 Apr) – S$80.00
  • LATE CHARGES (4 May) – S$100.00

Wow, that’s a whopping S$260.00 in late payment charges!

Get your late charge waiver with a quick phone call

Apart from lamenting about how mercenary the banks are, we can do something about it – call for a waiver!

It is a pretty simple and quick process. Call up your credit card’s customer service line and select a few phone options. And the system will process your waiver.

I managed to get my last late charge of S$100 waived within a minute.

Step-by-step guide – How to get a late fee waived?

Here’s how I got my late payment waiver. And for the benefit of all, I have also documented the instructions for most banks in Singapore.

Logo of Citibank

Citibank

  1. Dial 65-6238-7777
  2. Key in your NRIC or Credit Card number
  3. Key in your Date of Birth in DDMMYYYY format
  4. Press 0 to speak to a Citi officer
  5. Tell the Citi officer that you wish to request for a late fee waiver

Logo of HSBC

HSBC

  1. Dial 1800-227-6868
  2. Press 2 for credit card fee waiver
  3. Press 2 for late charge
  4. Press 2 to continue
  5. Key in your Credit Card number
  6. Key in your mobile number, followed by the # key
  7. You will receive an SMS update in 5 to 7 business days

Logo of OCBC

OCBC

  1. Dial 1800-363-3333
  2. Press 1 for English
  3. Say these words: “: “Request Fee Waiver
  4. Say these words: “Credit Card Charges
  5. Key in your NRIC number followed by the # key
  6. Key in your Credit Card number, followed by the # key
  7. Key in your mobile number
  8. Press 1 to confirm mobile number
  9. Wait for notification in 5 business days

Logo of POSB

POSB

  1. Dial 1800-339-6666
  2. Hold the line for English
  3. Key in your NRIC or Credit Card number, followed by the # key
  4. Press 1 to proceed without PIN
  5. Press 7 to skip to fee waiver request
  6. Press 1 for credit card fee waiver
  7. Key in your Credit Card number, followed by the # key
  8. Press 2 for late charge waiver
  9. Wait for confirmation message

Logo of Standard Chartered

Standard Chartered

  1. Dial 1800-3333-969
  2. Press 1 for English
  3. Press 3 for credit card annual or late fee waiver
  4. Press 2 for credit card late fee waiver
  5. Key in your Credit Card number
  6. Key in your Date of Birth in DDMMYYYY format
  7. Wait for confirmation message

Logo of UOB

UOB

  1. Dial 1800-355-1212
  2. Press 1 for English
  3. Key in your NRIC or Credit Card number
  4. Press 1 to confirm
  5. Press 3 to leave contact details for fee waiver
  6. Press 1 for credit card fee waiver
  7. Press 2 for late charge fee waiver
  8. Key in your mobile number, followed by the # key
  9. Press 1 to confirm
  10. Key in your Credit Card number, followed by the # key
  11. Press 1 to confirm
  12. Wait for SMS or phone call within 5 to 7 business days

When should you call?

You should call immediately once you realised you have missed the payment deadline.

This will allow the bank to include the late fee reversal in your statement. And this will offset the late charge in the Grand Total amount of your actual statement.

Did your bank refuse to grant you a late charge waiver after you have made a request? Or is there a bank that you wish to see in the list above? Share it with us in the comments below!

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