Get Your Credit Card Late Charge Waiver in Singapore!

Credit Card Late Charge Waiver

Find out how to get your credit card late charge waiver in Singapore with our step-by-step guide.

What comes to your mind when you hear credit card fees? It is likely the hated annual/membership fees. We often find it excessive, unexpected and downright unreasonable.

Until recently, I realised that there is a more “money-grabbing” fee – credit card late charge or late fee. It is auto added to your statement one day after missing your credit card bill payment deadline!

How did my late fee on credit card come about?

I always make sure I pay my credit card bills before the deadline. But due to crazy work schedules, I have missed my bill payment, by a day or two, for the past 3 months on my POSB Everyday Card.

When I finally got my life back, I had a rude shock while looking through my statements for the past 3 months. These are what I saw:

  • LATE CHARGES (4 Mar) – S$80.00
  • LATE CHARGES (3 Apr) – S$80.00
  • LATE CHARGES (4 May) – S$100.00

Wow, that’s a whopping S$260.00 in late payment charges!

Get your late charge waiver with a quick phone call

Apart from lamenting about how mercenary the banks are, we can do something about it – call for a waiver!

It is a pretty simple and quick process. Call up your credit card’s customer service line and select a few phone options. And the system will process your waiver.

I managed to get my last late charge of S$100 waived within a minute.

Step-by-step guide – How to get a late fee waived?

Here’s how I got my late payment waiver. And for the benefit of all, I have also documented the instructions for most banks in Singapore.

Logo of American Express

American Express – AMEX (Updated on 26 January 2018)

  1. Dial 1800-392-2020
  2. Key in your Card number
  3. Key in 4-digit Customer Passcode OR Date of Birth in DDMM format
  4. Press 0 to speak to a customer care professional
  5. Inform customer care that you would like to request for late payment fee waiver
  6. You will be updated immediately on your late fee waiver request

 

Logo of Citibank

Citibank (Updated on 7 December 2017)

  1. Dial 65-6225-5225
  2. Key in your NRIC or Credit Card number
  3. Press 1 for late or interest fee waiver
  4. Press 1 to place request
  5. Key in your 8-digit registered mobile number
  6. You will receive a phone call or SMS in 3 to 5 business days

 

Logo of HSBC

HSBC (Updated on 7 December 2017)

  1. Dial 1800-227-6868
  2. Press 2 for credit card fee waiver
  3. Press 2 for late charge
  4. Press 2 to continue
  5. Key in your Credit Card number
  6. Key in your mobile number, followed by the # key
  7. You will receive an SMS update in 5 to 7 business days

 

Logo of OCBC

OCBC (Updated on 7 December 2017)

  1. Dial 1800-363-3333
  2. Press 1 for English
  3. Say these words: “Request Fee Waiver
  4. Say these words: “Credit Card Charges
  5. Key in your NRIC number followed by the # key
  6. Key in your Credit Card number, followed by the # key
  7. Key in your mobile number
  8. Press 1 to confirm mobile number
  9. Wait for notification in 5 business days

 

Logo of POSB

POSB (Updated on 7 December 2017)

  1. Dial 1800-339-6666
  2. Hold the line for English
  3. Key in your NRIC or Credit Card number, followed by the # key
  4. Press 1 to proceed without PIN
  5. Press 7 to skip to fee waiver request
  6. Press 1 for credit card fee waiver
  7. Press 1 for credit card fee waiver
  8. Key in your Credit Card number, followed by the # key
  9. Press 2 for late charge waiver
  10. Wait for confirmation message

 

Logo of Standard Chartered

Standard Chartered (Updated on 7 December 2017)

  1. Dial 1800-3333-969
  2. Press 1 for English
  3. Press 4 for account related enquiries
  4. Key in your NRIC, followed by the # key
  5. Key in your One-time Password sent to your registered mobile number
  6. Press 2 for credit card or personal loan
  7. Press 1 for credit card
  8. Press 1 for fee waiver
  9. Press 2 for late fee waiver
  10. Key in your Credit Card number
  11. Wait for confirmation message

 

Logo of UOB

UOB (Updated on 7 December 2017)

  1. Dial 1800-355-1212
  2. Press 1 for English
  3. Key in your NRIC or Credit Card number
  4. Press 1 to confirm
  5. Press 3 to leave contact details for fee waiver
  6. Press 1 for credit card fee waiver
  7. Press 2 for late charge or finance charge fee waiver
  8. Key in your mobile number, followed by the # key
  9. Press 1 to confirm
  10. Key in your Credit Card number, followed by the # key
  11. Press 1 to confirm
  12. Wait for SMS or phone call within 5 to 7 business days

When should you call?

You should call immediately once you realised you have missed the payment deadline.

This will allow the bank to include the late fee reversal in your statement. And this will offset the late charge in the Grand Total amount of your actual statement.

Did your bank refuse to grant you a late charge waiver after you have made a request? Or is there a bank that you wish to see in the list above? Share it with us in the comments below!

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One comment

  • I have a terrible experience with Citibank Credit Card. I have subscribed Linkedin premium service in January because it was free for the 1st three months. However, I have totally forgotten about the service and didn’t aware that Linkedin has auto debit my card for the monthly fees since April. I was abroad since last year and never use the card since March, hence I didn’t check my account since Feb and not aware of the charges. Not until I’ve lost my card on May then only found out the late payment charges when I call to the customer service center to report the lost card. However, by that time my card has been incurred 2 months late payment charges which is SGD200. I called Citibank service center several times and explain the entire situation to them. However, in the 1st time they reject my request with the reason, “my outstanding payment hasn’t cleared yet”, in fact, I’ve clear the outstanding payment however the payment was paid to the old card (Iwhich I have lost it) and it’s not updated and reflected in the new card. After explaining to the customer service that I’ve paid the payment, the customer service said that he will update the info and help me make another waiver request. After 1 week, I call to Citibank and check the status again. The request got rejected again with the reason “multiple requests have been made”. @@@ .. I’m so speechless and disappointed with the result. Anyone could advise what can I do other than keep on calling the service center and talk to different operators?

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