Get Your Credit Card Late Charge Waiver in Singapore!

Credit Card Late Charge Waiver

Find out how to get your credit card late charge waiver (or annual fee waiver) in Singapore with our step-by-step guide.

What comes to your mind when you hear credit card fees? It is likely the hated annual/membership fees. We often find it excessive, unexpected and downright unreasonable.

Until recently, I realised that there is a more “money-grabbing” fee – credit card late charge or late fee. It is auto added to your statement one day after missing your credit card bill payment deadline!

How did my late fee on credit card come about?

I always make sure I pay my credit card bills before the deadline. But due to crazy work schedules, I have missed my bill payment, by a day or two, for the past 3 months on my POSB Everyday Card.

When I finally got my life back, I had a rude shock while looking through my statements for the past 3 months. These are what I saw:

  • LATE CHARGES (4 Mar) – S$80.00
  • LATE CHARGES (3 Apr) – S$80.00
  • LATE CHARGES (4 May) – S$100.00

Wow, that’s a whopping S$260.00 in late payment charges!

Get your late charge waiver with a quick phone call

Apart from lamenting about how mercenary the banks are, we can do something about it – call for a waiver!

It is a pretty simple and quick process. Call up your credit card’s customer service line and select a few phone options. And the system will process your waiver.

I managed to get my last late charge of S$100 waived within a minute.

Step-by-step guide – How to get a late fee (or annual fee) waived?

(Last updated on 11 December 2018)

Here’s how I got my late payment waiver. And for the benefit of all, I have also documented the instructions for most banks in Singapore.

Logo of American Express

American Express – AMEX Late Fee Waiver

  1. Dial 1800-392-2020
  2. Key in your Card number
  3. Key in 4-digit Customer Passcode OR Date of Birth in DDMM format
  4. Press 0 to speak to a customer care professional
  5. Inform customer care that you would like to request for late payment fee waiver
  6. You will be updated immediately on your late fee waiver request

AMEX Annual Fee Waiver

  1. Repeat Instructions 1 to 4 (as above)
  2. Inform customer care that you would like to request for annual fee waiver
  3. You will be updated immediately on your card waiver request

 

Logo of Citibank

Citibank Credit Card Waiver of Late Fee

  1. Call Citibank Singapore Hotline 65-6225-5225
  2. Key in your NRIC or Credit Card number
  3. Press 1 for late or interest fee waiver
  4. Press 1 to place request
  5. Key in your 8-digit registered mobile number
  6. You will receive a phone call or SMS in 3 to 5 business days

Citibank Annual Fee Waiver

  1. Repeat Points 1 & 2 (of above)
  2. Press 2 for self-service banking
  3. Press 2 to request one-time pin via SMS
  4. Key in your one-time pin
  5. Press 1 for other menu options
  6. Press 0 to speak to customer service officer
  7. Verbally ask for an annual fee waiver

 

DBS Bank Logo

DBS Late Charge Waiver

  1. Call DBS Credit Card Waiver Hotline 1800-339-6666
  2. Press 1 for English language
  3. Key in your Credit Card/NRIC number, and press # key
  4. Hold WITHOUT choosing any options
  5. Press 1 to continue without PIN
  6. Press 7 to jump to fee waiver request
  7. Press 1 for English language
  8. Press 1 for credit card fee waiver
  9. Key in your Credit Card number, and press # key
  10. Press 2 for late charge waiver
  11. Hold for message containing result of your waiver request

DBS Annual Fee Waiver

  1. Repeat Steps 1 to 9 (of above)
  2. Press 3 for annual fee waiver
  3. Wait for message to find out the result of your request

 

Logo of HSBC

HSBC Late Charge Waiver

  1. Dial HSBC Singapore Hotline 1800-227-6868
  2. Press 2 for credit card fee waiver
  3. Press 2 for late charge
  4. Press 2 to continue
  5. Key in your Credit Card number
  6. Key in your mobile number, followed by the # key
  7. You will receive an SMS update in 5 to 7 business days

HSBC Membership Fee Waiver

  1. Repeat Instructions 1 & 2 (of above)
  2. Press 1 for membership fee
  3. Repeat Instructions 4 to 7 (of above)

 

Logo of OCBC

OCBC Late Fee Waiver

  1. Dial OCBC Credit Card Hotline 1800-363-3333
  2. Press 1 for English
  3. Say these words: “Request Fee Waiver
  4. Say these words: “Credit Card Charges
  5. Key in your NRIC number followed by the # key
  6. Key in your Credit Card number, followed by the # key
  7. Key in your mobile number
  8. Press 1 to confirm mobile number
  9. Wait for notification in 5 business days

OCBC Annual Fee Waiver

  1. Same instructions as above

 

Logo of POSB

POSB Late Charge Waiver

  1. Dial 1800-339-6666
  2. Press 1 for English
  3. Key in your NRIC or Credit Card number, followed by the # key
  4. Hold the line WITHOUT selecting any options
  5. Press 1 to proceed without PIN
  6. Press 7 to skip to fee waiver request
  7. Press 1 for English
  8. Press 1 for credit card fee waiver
  9. Key in your Credit Card number, followed by the # key
  10. Press 2 for late charge waiver
  11. Wait for confirmation message

POSB (Everyday Card & Others) Annual Fee Waiver

  1. Repeat Points 1 to 9 (of above)
  2. Press 3 for annual fee waiver
  3. Wait for confirmation message

 

Logo of Standard Chartered

Standard Chartered Late Fee Waiver

  1. Dial 1800-747-7000
  2. Press 1 for English
  3. Press 2 for credit card fee waiver
  4. Press 2 for late fee waiver
  5. Key in your Credit Card number
  6. Wait for confirmation message

Waive Stand Chart Annual Fee

  1. Repeat Steps 1 to 3 (as above)
  2. Press 1 for annual fee waiver
  3. Repeat Steps 5 to 6 (as above)

 

Logo of UOB

UOB Credit Card Late Fee Waiver

  1. Dial UOB Card Waiver Hotline 1800-355-1212
  2. Press 1 for English
  3. Key in your NRIC or Credit Card number
  4. Press 1 to confirm
  5. Press 3 to leave contact details for fee waiver
  6. Press 1 for credit card fee waiver
  7. Press 2 for late charge or finance charge fee waiver
  8. Key in your mobile number, followed by the # key
  9. Press 1 to confirm
  10. Key in your Credit Card number, followed by the # key
  11. Press 1 to confirm
  12. Wait for SMS or phone call within 5 to 7 business days

UOB Membership Fee Waiver

  1. Repeat Instructions 1 to 6 (as above)
  2. Press 1 for membership fee waiver
  3. Repeat Instructions 8 to 12 (as above)

 

When should you call?

You should call immediately once you realised you have missed the payment deadline.

This will allow the bank to include the late fee reversal in your statement. And this will offset the late charge in the Grand Total amount of your actual statement.

Did your bank refuse to grant you a late charge waiver after you have made a request? Or is there a bank that you wish to see in the list above? Share it with us in the comments below!

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4 comments

  • I have a terrible experience with Citibank Credit Card. I have subscribed Linkedin premium service in January because it was free for the 1st three months. However, I have totally forgotten about the service and didn’t aware that Linkedin has auto debit my card for the monthly fees since April. I was abroad since last year and never use the card since March, hence I didn’t check my account since Feb and not aware of the charges. Not until I’ve lost my card on May then only found out the late payment charges when I call to the customer service center to report the lost card. However, by that time my card has been incurred 2 months late payment charges which is SGD200. I called Citibank service center several times and explain the entire situation to them. However, in the 1st time they reject my request with the reason, “my outstanding payment hasn’t cleared yet”, in fact, I’ve clear the outstanding payment however the payment was paid to the old card (Iwhich I have lost it) and it’s not updated and reflected in the new card. After explaining to the customer service that I’ve paid the payment, the customer service said that he will update the info and help me make another waiver request. After 1 week, I call to Citibank and check the status again. The request got rejected again with the reason “multiple requests have been made”. @@@ .. I’m so speechless and disappointed with the result. Anyone could advise what can I do other than keep on calling the service center and talk to different operators?

  • Citi is terrible now, there is no other way besides the hotline and talk to the same old officers which can’t do anything there. Their waiver system is through their automated phone system and requires 5 working days for a call back or sms. I had waited with no updates, incurring subsequent late charge and finance charge which still they are unable to do anything about it. I’m giving up on citi with the repeating robots over the phone.

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